Shipment Information & Production Timeline

All orders ship via third-party freight carriers with the following services included:

• Liftgate delivery for safe and efficient unloading

• Scheduled appointment coordinated directly by the freight carrier

• Signature required upon delivery

Inspection at Delivery
Customers have a 15–20 minute window to inspect their shipment upon arrival.
If any significant damage is observed, it must be clearly noted on the Bill of Lading (BOL) before signing and before the driver leaves. In the event, damage happens, this documentation is required to qualify for a freight damage claim with the carrier.

Oversized Crates
Crates exceeding 96 inches in height may require additional assistance during unloading due to freight size limitations. Customers must ensure adequate help or equipment is available at the time of delivery. If extra help or tools (such as a forklift or lift assistance) are needed, they must be arranged by the customer at their own expense. If the freight carrier cannot deliver directly to your location due to size or access limitations, you will be responsible for picking up your shipment from the nearest freight terminal at your own cost. To avoid any delivery complications or added fees, we strongly recommend contacting us before purchasing to confirm delivery feasibility in your area.

How We Ship

Every order is packaged as a single, secure unit for safe freight transit.

1. Crated & palletized: Products are either fully enclosed in a custom plywood crate or pallet-wrapped with foam, corner/edge guards, and heavy-duty strapping (as shown).

2. Individually protected: Each component is wrapped and cushioned before the final crate/wrap is closed.

3. Built to freight standards: We use industry-standard materials and methods to prevent movement and impact during transit.

   Maderra documents your project with photos throughout production and packaging. Before it leaves our warehouse, we send final images of the completed product and the sealed crate, providing clear proof of condition prior to shipment.

   
   

   

   
   

   
   

Production Time

Our production time can range anywhere from 4-6 weeks from the time the order is placed. Our lead times may extend with customization or supply constraints. Rush orders order options are available and targets a production time frame of 2-3 weeks window. Rush Capacity is limited.

Cancellations

All Maderra products are custom-made and become non-refundable after 24 hours of order placement. Orders canceled within the first 24 hours must be submitted in writing to 📧 customersupport@maderrashop.com for a full refund.

For full details on delivery responsibilities, damage reporting, and cancellation policies, please review our [Terms and Conditions].

With the purchase of your product, Maderra will provide email assembly and installation instructions once your order ships.We also offer complimentary video-call assistance for additional support during setup. To schedule a live video session, you may call or text (801) 518-0394.