Privacy Policy

Privacy Policy for Maderra LLC

Effective Date: July 2025

Maderra LLC (“Maderra,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us. By using our website or purchasing products from us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, billing/shipping address, email, phone number.

  • Payment Information: credit/debit card details (processed securely through third-party payment processors).

  • Order Information: products purchased, order history, shipping details.

  • Account Information (if applicable): login credentials if you create an account on our website.

  • Device & Usage Information: IP address, browser type, operating system, pages viewed, and cookies.

  • Communications: emails, phone calls, or text messages exchanged with our customer support.

2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling your orders.

  • Communicating with you about your orders, account, or inquiries.

  • Providing customer support.

  • Sending promotional offers or updates (you may opt out at any time).

  • Improving our website, services, and products.

  • Complying with legal, tax, and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. We only share information with:

  • Service Providers: payment processors, shipping carriers, IT providers.

  • Legal Requirements: if required by law, court order, or government request.

  • Business Transfers: in the event of a merger, acquisition, or sale of assets.

4. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable site functionality and improve user experience.

  • Track website traffic and usage patterns.

  • Remember your preferences and shopping cart.

You may disable cookies in your browser, but some website features may not function properly.

5. Your Rights & Choices

Depending on your location (such as California residents under CCPA/CPRA), you may have the right to:

  • Request access to the personal information we hold about you.

  • Request deletion of your personal information.

  • Opt out of the sale or sharing of personal information (we do not sell).

  • Opt out of marketing emails (unsubscribe link in each email).

To exercise these rights, please contact us at customersupport@maderrashop.com.

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our website and products are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we may have collected such information, please contact us immediately.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with a new effective date. Continued use of our website or services after the effective date constitutes acceptance of the revised Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Maderra LLC
Email: customersupport@maderrashop.com

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